All the Details

FAQS

our most-asked questions and answers

How does this work? Can our biggest kids join in the fun too? When should I book? Read on for all the answers to our most asked questions!

You may book your date in advance with a 50% deposit. The remaining balance must be paid 10 days before the event. If the event is booked 2 weeks prior to the date needed, payment must be made in full. Ask us about financing through Sezzle.com.

We have different zones for different age groups: anywhere from crawlers/early walkers up to 5 year olds. Our large ball pits are up to 8 year olds but even parents can (and are encouraged to) go inside with their little ones and join the FUN!

Our large ball pits (Magical, Dreamy, Luxe+) are for all ages and can also be used for adult events, however we do not recommend mixing different age groups for safety purposes.

Our mini slides are for ages 2-6. Our large slides are for ages 2-8.

Our equipment (including our ball pit balls) is thoroughly sanitized and disinfected after each use, using medical-grade products to kill 99.9% of harmful bacteria, viruses, mold, fungus, and germs.

We are the first and leading mobile soft play/ball pit rental company to have several professional ball-washing machines and a team dedicated to wash balls full-time

Yes, adults may enter the play area (without shoes), but may not sit/play on the equipment (excluding floor mats and extra large ball pits). They should only be in there to support and supervise the little ones.

All payments are non-refundable. We understand unexpected emergencies can happen. You may postpone your event to a later date within a year based on availability. (*We must be notified at least 2 business days in advance to reschedule.)

Yes! Depending on the size of your layout, it will take anywhere between 1 to 3 hours for setup and breakdown (separately). We will happily work with you to coordinate both our setup and breakdown arrival times, so we do not cause any disruptions on your special day!

We recommend booking at least 2 months in advance to secure the exact style and color that you want at your event. There are times we might still have a last minute spot available! (Rush fee might incur when booking within 3 days of the event date.)

Yes, we are insured and can provide Certificate of Insurance for venues, hotels, residences.

We do not set up on sand, gravel, dirt, uneven or wet surfaces. We ask for a picture of the setup area upon booking to make sure it is safe for the children, guests, and our staff and equipment.

Delivery rates vary by location, rental items (weight), and access (stairs, elevator, etc.). To request an exact quote please submit a booking inquiry.

We do! We have a rental minimum plus travel fee to travel more than 30 miles outside of Doral, FL. To request an exact quote please submit a booking inquiry.

All payments are non-refundable. We understand unexpected emergencies can happen. You may postpone your event to a later date within a year based on availability. (*We must be notified at least 2 business days in advance to reschedule.)

If you have a questions not listed here, please reach out to us via email and we’ll be in touch to help you out! Email us at: info@babyzonemiami.com

Let’s Connect

and get the party started!

Ready to begin? You can start by filling out a booking request for your event by clicking the link below. If you have a few questions first, please send us a note via the contact page. We can’t wait to hear from you!